Returns made easy: 365 days to love your gear
We want you and your horse to love what you buy. If something isn't right, we offer fast, flexible returns for up to 365 days from your ship date.
Start Your Free ReturnChoose Your Return Option
All returns must be in new, unused condition with original packaging and tags attached. Original outbound shipping costs are non-refundable.
Free Return for Store Credit
We cover the return shipping. You'll receive a store credit gift card by email, valid for 18 months.
Start Your Free ReturnRefund to Original Payment
Want a cash refund? We deduct a $12.99 return label fee from your payout. Because of payment processor limits, refunds to your original payment method are only available within 60 days of ordering.
Start Your RefundShip It Yourself
Mail the package back with your preferred carrier (UPS, USPS and so on) if you'd rather not use FedEx drop-off. We recommend keeping your tracking number.
See the Return AddressCondition & Restocking Fees
We understand you need to try things on. Because we only sell new, high-quality gear, returned items must be free of stains, dirt, hay, horse hair and odors.
Protect the Product Box
Always ship your return inside a mailing box or bag. Don't stick the label on the manufacturer's box (like boot or helmet boxes): that damages the inventory and brings a 20% restocking fee.
Tip: reuse a bag or box from a previous shipment or another retailer. Just cover or cross out any old labels or barcodes.
Cleaning Fee
If our team has to clean horse hair, dirt and debris off your item, or air out strong barn odors, a restocking fee of up to 20% applies. If it can't be brought back to resellable condition, we'll contact you to ship it back (at your expense) or donate it.
Saddles
All returned saddles carry a $100 flat restocking fee.
What Can't Be Returned
For the health, safety and hygiene of every rider and horse, we can't accept returns on:
- Horse apparel, tack or bits you've used after receiving your order, or footwear worn outdoors (including at the barn). Tip: try blankets and coolers on over a clean bedsheet to keep them hair-free.
- Helmets or safety vests showing signs of wear, or missing their original tags or boxes.
- Undergarments (socks, underwear, swimwear) and personalized items.
- Gift cards.
- Items marked Final Sale or Non-Returnable, or bought from Warehouse Deals.
If a non-returnable item is sent to us, we'll contact you to return it to you (at your expense) or dispose of it.
Good to Know
Promotional Items & Bundles
A free promotional item or bonus gift card must come back with the qualifying purchase. If you keep the promotional item, or the bonus gift card has been spent, its retail value is deducted from your refund.
Damaged, Defective or Incorrect
Please inspect your order as soon as it arrives. If we sent the wrong item or something is defective, call us right away at 717-373-1525 or email customersupport@tackoftheday.com. We'll work quickly to make it right.
Exchanges
Our deals move fast and inventory changes daily, so we can't process direct exchanges. For a different size or color, return the original for store credit or a refund and place a new order online.
Returns FAQ & Processing Times
How long do refunds take?
Refunds and store credits are processed within 30 days of your return being delivered to our warehouse.
What if I paid with a gift card?
Purchases made with a gift card are refunded with a new digital gift card, emailed to you once your return is fully processed. Please check your spam or junk folder, as these automated emails often land there.
Where do I mail my own package?
Tack of the Day Returns75 Stark Street, Suite 1, Dock 2
Hudson, PA 18705
Please include your 13-digit order number inside, and double-check the address on your shipping label before sending so your package reaches the right location.
Still have questions? We're here for you.
Call us Monday–Friday, 10am–4pm EST, or email us anytime.